Sample Customer Service Cover Letter
If you're hoping to land an interview for a customer service job, you need a cover letter that's specifically geared toward your industry and the job listing in question. A good cover letter that hooks the hiring manager's attention and demonstrates the value you'd bring to the role is essential if you want to get that interview and ultimately, the job.
What a Customer Service Cover Letter Should Include
A cover letter for a customer service job should have all the usual elements of a good cover letter, including:
- Contact information: your name, address, phone number, email address, and so on.
- A salutation: Ideally, follow your greeting with the name of a contact at the company – either the hiring manager or a representative from human resources. If you do not have a contact, you can leave off of the salutation, or include a general one, such as "To Whom It May Concern."
- The cover letter body, including a grabby first paragraph that draws the reader in and hooks them with your skills and experience, and supporting paragraphs that show that you know what the company is looking for and that you can provide it.
- A closing paragraph, summarizing your skills and how you'd use them to solve the company's problems and contribute to its success.
- A closer, e.g., "sincerely" or "best regards." Here's more information on how to close a cover letter, with examples.
Of course, a cover letter for a customer service position should demonstrate your specific customer service-related skills and experience.
You're trying not only to get the hiring manager's attention but indicate that you understand what is required for the role.
You'll want to highlight soft skills like listening, conflict resolution, empathy, and depersonalization (i.e., the ability to provide caring customer service while not telling the customer your life story).
Hard skills like software programs specific to the job are also valuable.
Here's a customer service skills list to get you started brainstorming. If you have even a little bit of experience in the industry, you might be surprised how many of these hard and soft skills should be on your resume and in your cover letter – and aren't. Now is not the time for modesty, so go ahead and toot your own horn.
Customer Service Cover Letter Sample
The following is an example of a cover letter for a customer service position. Also see below for more cover letter samples, and tips for emailing a cover letter and resume.
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Dear Hiring Manager,
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.
I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
Your Signature (hard copy letter)
Your Typed Name
How to Send an Email Cover Letter
If you're sending your cover letter via email, list your name and the job title in the subject line of the email message. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the salutation.
Round out your job application with a professional cover letter. We have plenty of info about cover letters and how to write your own, but if you are specifically looking to work in customer service, you’ve come to the right place.
Use this sample as a reference for writing your own, or simply replace our information with your own. If, however, you’d rather have it professionally written, let our cover letter builder do the heavy lifting.
Table of Contents
- Customer Service Cover Letter Sample (Image)
- Customer Service Cover Letter (Text Format)
- 5 Tips for Writing Your Customer Service Cover Letter
1. Customer Service Cover Letter Sample (Image)
The below images show both the Customer Service Cover Letter and the Customer Service Resume. You can download your own for free by clicking the images below.
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Download the Customer Service Cover Letter Sample in MS Word
Looking for something different? Check out our cover letter collection for more examples.
2. Customer Service Cover Letter (Text Format)
Dec. 16, 2016
3324 Auburn Blvd.
Folsom, CA, 95671
RE: Customer Service Position Application
Dear Ms. Darling:
I am writing to apply for a position on your customer service team at your Folsom Branch, as advertised on your company website. I have been in customer service for more than six years at two companies, with experience both in telemarketing and telecom service, as well as face-to-face customer interaction. Intel has a stellar reputation both for its products and as a place to work, and I feel I would enjoy the culture, atmosphere, and taking part in the company’s mission. I am confident I’d make a strong addition to the Intel Folsom team.
As mentioned, I have worked for two companies – first Barnes and Noble Books and Progressive Insurance. At Barnes and Noble I began as a cashier, but was quickly promoted to the information desk to help direct customers to sought after products and to address any inquires. While I was not a manager, I was one of the main customer service representatives at the store, handling a range of customer issues. At Barnes and Noble I learned how to handle difficult situations in a face-to-face environment, as well as basic salesmanship and customer service skills.
At Progressive I work at their call center and deal with customers exclusively remote, mostly by phone but occasionally over chat and online. I was named “Employee of the Month” in July 2015. This is due to my over 90% rate of customer satisfaction and 60% closing rating when selling a plan. I also am well versed in dealing with customer concerns and complaints, and have been trained in selling and managing more complicated accounts. I further have trained 5 employees.
My experience and natural communication skills make me a uniquely qualified and useful candidate for your customer service department. I would be a great fit for Intel and very much would appreciate the opportunity to meet you for an interview, if you’d consider me. Thank you for your time and consideration of my application, and I am looking forward to hearing back from you.
3. 5 Tips for Writing Your Customer Service Cover Letter
1. Be clear: Customer service demands a very clear set of responsibilities, so you will want to show you have experience handling them. Be as specific as possible about what your previous duties (and achievements were).
2. Focus on your experience: You will certainly want to include a skills section, but many hiring managers will want to see that you have a bit of experience in dealing with customers, regardless of the medium. Be sure to mention exactly how many years experience you have in customer service, as well what kind of training you’ve received.
Your cover letter should function as both information and promotion.
3. Use numbers: Always quantify where you can. Write “fielded 50+ calls daily” instead of “answered many calls each day.” This gives hiring managers both a better idea of your experience and numbers have a way of sticking better than adverbs.
4. Promote yourself: Your cover letter should function as both information and promotion. The point of your application is to prove you are the perfect candidate for the job, so don’t be afraid to make yourself shine. Talk about why you’re great and all you’ve accomplished.
5. Use words from the job posting: If you can without making your cover letter seem forced, take exact words and phrases from the job posting and use them in your letter. These will act like keywords managers notice. It informs them your application is exactly what they’ve been looking for.